Design trust as evidence
Turn values into ownership, controls, records, review, and measurable decisions.
The Trust Shift is a strategic leadership bestseller for trustworthy, secure, and human governed AI, with a practical 24-month implementation roadmap.
Business Management, Ethics, and Continual Improvement in the Age of AI
AI is accelerating how organizations learn, decide, and act. Trust must keep pace. This strategic leadership guide connects quality, information security, AI governance, auditing, Lean thinking, and human accountability through DSAMS™ and PDCA+LE™.
Explore the book: 24-month roadmap · 15 practical appendices · Printed ISBN : 979-8-31785-025-8 eBook ISBN : 979-8-31785-026-5
The challenge is not whether AI can make organizations faster. It can. The question is whether leaders can govern that speed with discipline, transparency, security, and human responsibility.
The Trust Shift presents a platform-neutral architecture linking trusted data, Agentic AI, integrated controls, human decision rights, auditing, and organizational learning.
Turn values into ownership, controls, records, review, and measurable decisions.
Define meaningful human authority to approve, modify, reject, pause, or reverse.
Govern the same process, incident, change, and decision through one coherent system.
Combine predictive quality and problem-finding with statistical and root-cause discipline.
Control purpose, data, tools, validation, monitoring, incidents, and lifecycle change.
Use five phases over 24 months—or a proportional pathway for smaller organizations.
Purpose, ownership, priority decisions, governance, and success measures.
Security, privacy, lineage, controlled knowledge, and reliable baselines.
Value, model performance, human-AI workflow, monitoring, and learning.
Multi-site, model, change, incident, supplier, competence, and audit governance.
Permanent ownership, economics, PDCA+LE™, improvement, and retirement.
“As a quality leader, I found The Trust Shift refreshing because it recognizes that AI alone does not create better outcomes; strong management systems do. The concepts of a Dynamic Self-Aware Management System (DSAMS™) and ensuring human-in-command governance place trust, accountability, and learning at the center of organizational decision-making. In my opinion, Carlos has translated complex AI governance challenges into practical leadership actions that organizations can realistically apply. The first chapters make a powerful case that the future belongs not to organizations that deploy AI the fastest, but to those that govern it most effectively. I am looking forward to reading the rest of the book and deploying these principles within my own organization.”
“The integration of management systems, AI governance, and continuous improvement is both practical and forward-looking.”
Marcus Gonçalves, Ph.D., Ed.D.“A valuable contribution to trustworthy and effective AI governance.”
Elik Fooks“Sustainable success belongs not to those who move fastest, but to those who build trust intentionally.”
Rodrigo de Arruda“It is both an authoritative reference and a practical invitation to act.”
Michael W. McLean“Drawing on decades of experience in quality and management systems, Carlos E. Da Silva offers a thoughtful and timely contribution to one of today's most important leadership challenges: governing AI responsibly. The Trust Shift reminds us that technological advancement alone is not enough; long-term success will belong to organizations that earn and sustain trust through sound management, continual learning, and ethical decision-making.”
The book combines an executive manifesto, field guides, leadership cases, and reusable tools for executives, quality leaders, auditors, operations professionals, information-security teams, and responsible-AI practitioners.
Flat rates include protective packaging and handling for one book.
| Destination | Shipping & handling | Total |
|---|---|---|
| United States | $8.95 | $47.95 |
| Canada or Mexico | $33.95 | $72.95 |
| Europe | $44.95 | $83.95 |
| Asia or Oceania | $41.95 | $80.95 |
International duties, VAT, customs brokerage, and local taxes are the buyer’s responsibility.
